Unified Communications
UCaaS refers to a phone system that uses Voice over Internet Protocol to provide a Cloud based phone system for businesses. Often this service is provided by a network service provider as part of an overall network solution.
Why buy a Cloud System over an on-premise phone system?
Enjoy ultimate flexibility as access to “seats” are typically purchased on a monthly basis and can scale up and down as needed. There’s none of the capital equipment or hardware costs associated with legacy phone systems.
How does a UCaaS system work?
The hosted infrastructure required to provide UC functions (chat, presence, etc.) resides in the data center of your service provider. Your IP connection to the cloud allows users to access that functionality.
UCaaS Main Features
Eliminate all hardware expenses & reduce monthly expenses
Diverse Technology
Optimize communications with enterprise-class voice, fax, text, call handling, mobile apps, and BYOD capability
User Experience
Provide a consistent feature set and user experience to all users around the globe.
Integration
Seamlessly integrate with business applications.
Smart Phone
Integrate BYOD smartphones and tablets into business phones.
Anytime, Anywhere
Manage your entire system whenever, wherever you want.
Whether you're a big enterprise business or a small shop, the way you interact with your customers is vital to your business success and customer loyalty. Find the right contact center solution for your needs.
CALL CENTER SOLUTIONS
Call Centers are a special breed. End-Users calling into a call center typically over-analyse everything that happens with their call and translate that over to the quality of the business it represents. So having a reliable, robust, and redundant solution should go without saying. SIP Trunks are the current go-to for Call Centers Voice and Data Needs. Businesses typically have a 4/1 ratio because not everyone will be using the phones at the same time. Call centers are different because everyone might be using the phones at the same time and a 1to1 ratio is needed.
Size Of Your Operation
Work closely with an expert Network Engineer to ensure capable and reliable circuits are used.
Cost Per Minute
Some of the larger call centers are using millions of minutes per month. So negotiating a reasonable and affordable cost per minute.
Long Distance
Cost can shoot up even higher and thus, you will want to get a good rate locked in.
Redundancy
Can you afford to let your call center go experience downtime? Make certain you are considering a Disaster Recovery plan.